News Release
CSiTracker Alert - Enables Call Centers to Track, Measure and Act on Customer Satisfaction Issues in Real-Time
Toronto, ON / Miami, FL (July 19, 2005) – DATATEL, a leader in Hosted IVR and Business Intelligence Solutions, announces the release of CSiTracker Alert. CSiTracker Alert is a new addition to Datatel's CSiTracker Suite which provides call centers the capability of measuring customer satisfaction from the customer's point of view, immediately after a call, in real-time. CSiTracker Alert combines a comprehensive suite of Hosted IVR Functionality, e-mail alerts, phone alerts and web reporting, enabling organizations to respond to customer satisfaction issues in real-time.
CSiTracker Alert triggers customer specific alerts based on "Customer" specific issues, thereby maximizing the value of each and every Customer. By responding quickly, in real-time, organizations can minimize the impact of a "negative" customer service experience and turn the unhappy or dissatisfied caller into a "loyal" customer, by providing exceptional customer service.
CSiTracker Alert elevates what clients can expect when participating in post-call customer satisfaction surveys. Traditional customer service measurement tools track customer service levels for later review and incorporation into service improvement strategy. CSiTracker Alert blends traditional methodologies, with real-time business intelligence, allowing organizations to take immediate action on customer service issues.
As a hosted solution, CSiTracker clients avoid the risk and expense of large capital investments in software, and custom development. In addition to cost savings, managers also benefit from access to the latest technology and dedicated support. By avoiding the time commitment of a customized application development and configuration, Call Centers can enjoy rapid solution deployment.
"With the dedication and ongoing collaboration of our clients', we are making CSiTracker, the most logical solution for Call Centers to measure customer satisfaction" said Barnard Crespi, CEO of Datatel. "With the introduction of CSiTracker Alert, Managers or Supervisors can immediately address customer issues, and build a stronger relationship with the customer."
About Datatel
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key hosted & managed solutions. By capitalizing on the world's most widely used technology - the telephone, Datatel facilitates communication and interaction between organizations, regardless of their size, or their customers'. Datatel has invested millions of dollars on research, development and hosting infrastructure, to deliver the most flexible and robust IVR ASP service model in the industry. Datatel's IVR platform comes from over 10 years of research, development and continuous improvement to arrive at an IVR service model that provides our clients with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services. www.datatel-systems.com
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