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IVR Credit Card Payments
Datatels IVR Credit Card Payment Gateway handles in-bound and outbound telephone calls and allows your customers to make payments for your products and services over the telephone 24/7.
Our flexible back-office integration approach, enables us to connect to your existing merchant payment vendor, web-enabled database, or back-office system allowing your organization to fully capitalize on you existing technology investment and vendor relationships.
Datatel delivers ALL the services that you will require for a successful IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.
When you cannot settle for anything less than the highest levels of service quality, attention to detail, access to seasoned professionals and ongoing support, there are Datatel Premium IVR Services.
Datatel has spent 14 years working with organizations to execute 100's of IVR projects. We have refined a service delivery process that guaranties a successful IVR project execution.
You can expect Datatel to:
- Manage and execute all aspects of the IVR project including: planning, development, testing, and deployment of the application.
- Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
- Be fully responsible for maintaining and updating IVR hosting, telecom, software and hardware infrastructure.
- Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives - on time, on budget.
- Provide you with dedicated support 24/7, and have an in-depth understanding of your IVR Payment application.
We understand how important it is to have a partner you can count on, that's why we're there for you every step of the way! Our professional services and support team are ready to serve you when you need it.
We invite you to call us (866) 870-3258 or e-mail us where one of IVR professionals will invest the time to talk to you about your specific needs and help you execute a successful IVR project.
Highlights:
- Customer can choose the product or services within the phone payment process.
- Collects required payment information such as credit card information, and account number.
- Connects to your merchant services provider or in-house web enabled database.
- Collects voice print for chargeback compliance.
- Processes payment and confirms that payment has been made.
- Connects in real-time to your web-enabled database by capitalizing on your existing web infrastructure and skills.
- Supports client-developed, in-house or third-party web services/XML interfaces over HTTP.
- Supports batch processing via FTP.
- Supports 3rd party credit card vendors.
As a Hosted solution Datatel's Credit Card Payment Suite doesn't require special hardware or software licenses for set-up - eliminating capital expenditures and dramatically reducing operational costs and deployment time.
Your team definitely earned our business. We asked for quotes from five providers, and nobody even came close to the level of responsiveness and professionalism exhibited by Datatel. Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.
Jeff Boatman
Global Client Solutions
Contact Datatel- Phone: 866.870.3258
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From Our Clients- "My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage.
- Thank you for a well executed campaign that was launched on time and on budget!"
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Ryan McCullough
Marketing Manager
Aegon Direct