Outbound IVR
Datatel delivers ALL the services that your business will require for a successful Outound IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support and Management Services
As a full service IVR provider Datatel offers organizations a wide range of Outbound Calling services and applications to fit their specific business requirements, including:
- Customer/Consumer Surveys
- Event Time & Place Notification
- Marketing Notifications
- Payment Reminder & Collections
- Prescription Re-fill Notification
- Medication Reminders
- Service Outage Notification
- Service Visit Scheduling and Confirmation
To best fit the business requirements of our clients we offer outbound IVR calling in two service levels,
Managed Broadcasts: From start to finish Datatel will provide strategic and logistical support, whereby the client supplies the content to be delivered and recipient list. Datatel will ensure that your message is delivered on schedule, on-budget.
On-Demand Outbound Calling: This service level allows organizations to initiate outbound calls from their in-house systems, by connecting to an interface provided by Datatel over the internet. Calls can be initiated in real-time or scheduled for later delivery.
- Reaches recipients quickly and cost-effectively
- Delivers interactive content, tailored to the recipients
- Simple batch processing for call scheduling, as well as secure interface with customer management systems, for real-time calls (HTTP/XML support)
- Supports Call Transfer requirements
- Real-time reports via Web interface.
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