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IVR Billing Reminders and Collections - TeleCollect
TeleCollect makes automated outbound calls to customers to remind them of past-due invoices.
If a customer is reached live during the out-bound call, the customer can confirm, make a payment by phone, or be transferred to your customer service team. If a voicemail service is reached, a tailored message is left, encouraging customers to take action.
As a Hosted Solution, Datatel's Billing Reminders & Collections Suite doesn't require special hardware or software licenses for set-up - eliminating capital expenditures and dramatically reducing operational costs and deployment time.
Cost Effective
A fraction of the cost of mail reminders or calls from your customer service representatives.
Constant Communication
Provides you with a simple way to stay in touch with your customers.
Credit Card Payments
Datatel's IVR Credit Card Payment Gateway allows you to use your existing merchant payment vendor so your customers can make a payment using their credit card, over the telephone.
Flexible Back-Office Integration
Our flexible back-office integration approach enables us to connect to your existing merchant payment vendor, web-enabled database, or back-office system, thus allowing your organization to fully capitalize on your existing technology investment and vendor relationships.
With over 14 years of experience, and 100's of applications under management, Datatel offers the most complete solution in the marketplace - for organizations with no time to experiment.
For more information, or to obtain a quote specific to your business requirements, contact a Service Professional:Toll-Free: (866) 870-3258
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- From Our Clients
- "We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback.
- Thanks for making this a very positive experience."
-
Anne Pennell
VP, Customer Services Operations
Standard Life