Automated Payment Reminders

Automated Voice and TXT
Message Reminders

Automate your bill payment reminders and get paid on time!

Accelerate your accounts receivable and reduce costs

With Datatel’s Reminders you will have at your fingertips all the tools needed for you to scale your bill payment communication and accelerate your accounts receivable collections.

Datatel’s Reminders enables you to deliver friendly payment reminders to your customers by employing a combination of Voice (IVR) and Text Messages (SMS) designed to speed up, customize and simplify your accounts receivable collections.

With Datatel’s Reminders you can:

  • Improve Your Cash Flow: Accelerate your invoice-to-payment time and reduce the number of accounts that go to collections
  • Save money. Datatel’s Reminders get the job done at a fraction of the cost of mail reminders, calls from your accounts receivable team, or your collection agency
  • Direct Payments to all your payment channels providing your customers with the flexibility of paying bills when it’s convenient to them.
  • Stay in constant and effective communication with your customers. Datatel’s Reminders allows you to choose the message content and delivery schedule.
  • Improve Customer Satisfaction: Proactively engage customers with payment reminders instead of waiting for accounts to turn delinquent. Your customers will appreciate the soft collection approach resulting in a better overall customer experience.

Datatel makes getting started as simple as possible by helping you select which plan below best fits your business needs:

Reminders Express

  • Allows you to choose from a library of voice and text messaging payment reminder templates OR we will tailor these to your specific needs
  • Professionally recorded to reflect your branding
  • Live Person and Voice Mail detection to optimize the recipients call experience
  • Web based scheduler. Choose the content template (voice and TXT), upload your AR file, schedule and forget
  • Web based reporting
  • Get results in real time

Reminders PRO

All the features included in the Express, plus

  • Programmatic Voice and TXT Message delivery to maximize results
  • Fully automated AR file exchange and scheduler.
  • Flexible data exchange with your in-house systems

Combine with IVR Payments (Pay-By-Phone) enabling your customer to make a payment following the reminder call/text messages over the telephone 24/7 in a PCI Compliant environment. Learn More »

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance