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IVR Credit Card Payments
Mobile Payment Receipts

You can now increase the efficiency of your IVR payment application while driving up levels of customer satisfaction and reducing the amount of calls to your customer service team through the use of Datatel’s new Mobile Payment Receipts feature.

This feature provides your customers who are making payments over your Datatel IVR payment line with the additional option of an instant, written payment confirmation in the form of an SMS delivered to their mobile phone.

How It Works

  • After your customer makes a payment over your Datatel IVR payment line, he/she is provided a verbal confirmation of payment which they are encouraged to write down.
  • Following the initial confirmation, your customer will then be prompted to answer, “Would you like a receipt sent to your mobile phone?”
  • If your customer confirms YES, your IVR payment application will prompt them to enter their mobile phone number to instantly deliver the Mobile Receipt.
  • The Mobile Receipt will contain key information such as your company name, amount paid, invoice number, confirmation ID and telephone number of your customer service team

A Complete and Secure Way to Collect Credit Card Payments over the Telephone, and meet PCI requirements

Datatel delivers hosted Interactive Telephone Payments As A Service, which remove the collection and transmission of “customer” credit card information away from Live agents/staff, and in-house self-service IVR’s, a critical milestone to achieving PCI compliance. There is no software or hardware to buy.

With dozens of industry specific models to choose from, implementation is quick and cost effective.


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From Our Clients
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Jeff Boatman
Global Client Solutions

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