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IVR Payments For Insurance Companies

PCI Compliant IVR Designed For Payments

Datatel’s CryptoIVR™ Payments Platform on the cloud provides your Insurance company with the most robust and cost effective way to securely and easily process credit cards and eCheck for premium payments 24/7 over the Telephone, in a PCI Compliant environment. Removing the handing of all sensitive credit card information from your Live Agents.

Templates designed specifically for Insurance companies; help you achieve a quick and cost effective implementation. Your customer can pay their bills by phone, while minimizing your effort and cost of achieving PCI compliance.

Designed For Insurance Companies

  • Removes Live agents from collecting sensitive credit card information
  • Templates designed specifically for Insurance companies, allowing for rapid implementation, in days, not weeks or months
  • Live Agent Assisted and Self-Service Modules, support multiple caller touch points
  • Pre-Built Connectivity to payment gateways in the US and Canada. Use your existing merchant account
  • Single Payment and Tokenized Transactions
  • Simple integration to your Billing systems for real-time look-up of bills #’s, statements #’s, account #’s and balance presentment to your callers
  • Many more features

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

Secure

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

Connected

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

Integrated

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

Branded

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

Sms Receipts

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

Payment Flows

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

Reports

REPORTS

Real-time reporting and analytics

Language Support

LANGUAGE SUPPORT

Multi-language Support

We’re Here to Help

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What our clients are saying about us

I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.

Joe Grossman
Sr. Vice President, 121 Direct Response