IVR Payment Applications: Utilities

Datatel helps Electricity, Gas and Water Utilities companies take credit card payments from customers, any time, any where over the telephone 24/7, with real-time reporting to your back-office systems.

Telephone payment portal branded to your company specifications
Dedicated toll-free # that you can include in your invoices (or use your own)
Helps you meet Payment Card Industry (PCI) security requirements
Accessible with any mobile or landline telephone
Real-time connectivity to credit card processor
Real-time connectivity to your back-office systems
Payment Card Industry (PCI) Compliant Environment
Dedicated Support

As a Hosted solution, Datatel's Telephone Credit Card Payment Gateway doesn't require special hardware or software licenses for Implementation. Capital expenditures are eliminated, plus operational costs and deployment time are dramatically reduced.

Simple Back-Office Integration

An easy to use programming interface, employing standard web technology (HTTP/XML) allows you to connect the Telephone (IVR) Credit Card Payment Gateway in to your back-office.

Simple Example:

Step 1: Your dedicated toll-free # is printed on your customer bill/statements; or you can point your in-house IVR to the telephone payment gateway, for customers who want to pay their bill when calling your company.

Step 2: The customer places a call to the provided toll-free telephone number printed on the invoice. Customer is prompted to provide an Invoice/Account number, account information is retrieved in real- time (if integration module is implemented), customer is promoted to enter credit card information. Information is transmitted securely to the credit card processor; a real-time authorization is read back to the customer.

Step 3: Invoice/Account payment status is updated to your back-office systems.

We understand how important it is to have a partner you can count on, that's why we are there for you every step of the way!

Our professional services and support teams are ready to serve you when you need it.

We’re here to help.

Call 1-866-870-3258 Or Email

Talk To Us: Phone: 866.870.3258; Sales Inquires

From Our Clients: "Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do."; Jeff Boatman
Global Client Solutions