IVR Custom Development
Over 20 Years Of IVR Development Experience At Your Reach
If you want to ensure that your project is flawlessly executed and your investment protected, you need to have access to all the right resources, a team of experts who take responsibility for around the clock service and a flawless technology infrastructure.
The success of your IVR project is our # 1 priority; we will guarantee that you are fully satisfied.
Your investment will be protected by entrusting your IVR project to a team of experts, with more than 20 years of experience, experts who have delivered 1000’s of successful project executions, and who support 100’s of client applications every day.
We will review your program objectives in detail, to ensure every aspect of your project, is planned and executed flawlessly.
Your Script/VUI (Voice User Interface)
- Our team of professionals will work with you to design and optimize your IVR applications to enhance your caller experience resulting in higher caller satisfaction.
- Your IVR application will be developed by our team of developers who have year of experience developing and implementing 1000’s of IVR applications.
Integration with your data
- Your application will be developed to meet your business data requirements. We support a wide range of data formats integration and data exchange methods.
- If you wish to take a hands-off approach to all aspects of your IVR project development, we provide expert database development to meet your application and business requirements.
Standard and Customized Reporting
- All applications that are developed and hosted by Datatel include a complete suite of reports, which provide you with information on your applications call activity in real time. Our web portal technology allows us to provide you with custom reporting, in the event your needs exceed the standard reports.
Professional Voice Talent
- Selecting Voice Talent for your IVR application is a key consideration, as she/he will be representing your company; she/he will be your spokesperson - this is the
Voice of your company. You can select from a wide range of expert voice talent, with multi-lingual capabilities.
IVR Message Optimization
- Allows you to test different variations of your IVR scripting. This way you can identify the message combinations that produce the highest success rates (The success rate being; how often you can get the caller to do what you want them to do).
What our clients are saying about us
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
Marketing Manager, Aegon Direct