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Selecting The Right Voice Talent For Your IVR Survey.
Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. As well, she/he should have experience in recording prompts for IVR surveys, as the pace, pronunciation, and intonation is important to keep the caller engaged. Before you select Voice Talent, ask to listen to a sample, and remember, just because she/he may have broadcast experience that doesn't necessarily mean they will know how to engage a caller on a survey. Listen to a sample survey recording, first and foremost, you want someone who makes the survey flow, and is easy to understand.
To help you successfully execute your IVR survey project, I have written a guide, that you can download for free:
http://www.datatel-systems.com/WhitePapers/IVRSurvey_Request.htm
To Your Success,
Barnard L. Crespi
CEO
Datatel Inc/Datatel Communications Inc.
Contact Datatel- Phone: 866.870.3258
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From Our Clients- "We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback.
- Thanks for making this a very positive experience."
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Anne Pennell
VP, Customer Services Operations
Standard Life